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Bonjour Fête

How Do I Become a Party Points Member?

How Do I Become a Party Pro or a VIP?

Do My Party Points Expire?

How Do I Check My Point Balance?

How Do I Earn Party Points?

How Do I Use My Points To Redeem Rewards?

How Do I Know What Tier I Am?

I Can't Log Into My Account, What Should I Do?

Can I Transfer or Merge My Points Between Two Separate Accounts?

I'm a Party Pro or VIP Member. How Do I Gain Exclusive Access to Discounts, Rewards and Offers?

Do You Offer a Free Birthday Gift?

Why Can't I Redeem My Points?

Are Any Products Excluded From Earning Party Points?

What If I'm Having Trouble Logging In To My Account?

Party Points

How Do I Apply Promo/Discount Codes?

Which Payment Methods Are Accepted?

Do You Offer Coupons/Discount Codes?

Can I Change My Payment Method After Placing An Order?

Payment & Discounts

What Is Your Cancellation Policy?

Can I Edit Or Add Anything to My Order?

How Do I Cancel My Order?

Order Management

What Should I Do If I Receive The Wrong Item In My Order?

What Should I Do If An Item(s) Is Missing From My Order?

Why Was My Order Cancelled?

Why Was My JellyCat Order Cancelled/Refunded?

Order Issues

Do You Offer Free Shipping?

How Long Does Delivery Take?

How Do I Track My Order?

What If My Package Gets Lost Or Arrives Damaged?

How Much Does Shipping Cost?

What Is Your Shipping Policy?

Do You Ship Worldwide?

Do You Deliver to PO Boxes?

The Carrier Tracking Shows It Was Delivered, But I Didn't Receive It. What Should I Do?

Do You Offer Pickup At Your Warehouse?

What Should I Do If My Order Has Already Shipped But Will Arrive Too Late Or Is No Longer Needed?

Shipping & Delivery

How Do I Make A Return?

When Will I Get My Refund?

Do You Offer Exchanges?

Returns & Refunds

Can You Add A Gift Note to My Purchase?

How Do I Include A Gift Receipt With My Order?

Can You Gift Wrap My Order?

Gifting

Do You Have a Brick and Mortar Party Store Location?

Are You Hiring?

What Do I Do If An Item I Like Is Out Of Stock?

I Think My Products Would Do Well at Bonjour Fête. Who Should I Contact From the Buying Team?

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Categories

Party Points

Payment & Discounts

Order Management

Order Issues

Shipping & Delivery

Returns & Refunds

Gifting

General Inquiry

Balloons