Order Issues
What Should I Do If I Receive The Wrong Item In My Order?
We take great care in packaging your order and if we make a mistake, we want to correct it immediately. Please notify us as soon as possible at [email protected] with your name, order number, name of the item you ordered, and a photograph of the
What Should I Do If An Item(s) Is Missing From My Order?
We take great care in packaging your order and if we make a mistake, we want to correct it immediately. Please notify us as soon as possible at [email protected] with your name, order number, name of the item that is missing. We will email you wi
Why Was My Order Cancelled?
If an order is cancelled on our end, you should receive an email with details about your order cancellation at the email address associated with your order. Please check your spam folder, and feel free to contact us at [email protected] if you ne
Why Was My JellyCat Order Cancelled/Refunded?
At this time, we can only allow two JellyCat's per customer. If your order contains more than two JellyCat items, it will be automatically refunded.